Terms and Conditions

Last updated: June 27, 2025

AGREEMENT TO TERMS

These Terms and Conditions ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and Deri Ayakkabi Sanayi ve Ticaret LTD STI, doing business as DEERY ("DEERY," "we," "us," or "our"), concerning your access to and use of the https://deeryshoes.com website, including any related media, mobile applications, or services (collectively, the "Site"). By checking the box stating, "By placing your order you agree to our Terms & Conditions, Privacy, and Returns policies" during checkout, or by accessing, browsing, registering, or making a purchase on the Site, you confirm that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy and Return Policy, which are incorporated by reference. If you do not agree with these Terms, you must not use the Site or complete a purchase.

We reserve the right to update these Terms at our discretion. Changes are effective upon posting, as indicated by the updated "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms. It is your responsibility to periodically review these Terms.

The Site is not intended for use in jurisdictions where its content or use violates local laws. Users accessing the Site from jurisdictions such as the United States, United Kingdom, Germany, or France do so at their own risk and are responsible for compliance with local laws, including consumer protection and data privacy regulations (e.g., GDPR, UK GDPR, CCPA). The Site is intended for users aged 18 or older. Individuals under 18 are prohibited from using or registering for the Site.

INTELLECTUAL PROPERTY RIGHTS

The Site and its content, including source code, designs, text, images, and logos (collectively, "Content"), are owned by or licensed to us and protected by copyright, trademark, and other intellectual property laws in Turkey and international jurisdictions. Content is provided "AS IS" for personal, non-commercial use only. You may not copy, reproduce, distribute, or exploit any Content without our express written permission, except as permitted by these Terms.

Eligible users are granted a limited, non-exclusive, revocable license to access and use the Site and download or print Content for personal, non-commercial purposes. All rights not expressly granted are reserved by us.

USER REPRESENTATIONS

By using the Site, you represent and warrant that:

  1. All registration, payment, and account information you provide is accurate, current, and complete, and you will maintain its accuracy by promptly updating such information.
  2. You have the legal capacity to comply with these Terms.
  3. You are at least 18 years old.
  4. You will not use automated or non-human means (e.g., bots or scripts) to access the Site.
  5. Your use of the Site, including purchases, will not violate any applicable laws or regulations in your country of residence (e.g., U.S. state laws, UK Consumer Rights Act, EU Consumer Rights Directive).

Providing false or incomplete information may result in account suspension or termination and may affect your eligibility for refunds or dispute resolutions, including chargeback claims.

USER REGISTRATION

You may need to register to use certain Site features. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. We may remove or change usernames we deem inappropriate or offensive.

PRODUCTS AND PURCHASES

We strive to accurately display product details, including colors, features, and specifications. However, we do not guarantee accuracy, and electronic displays may not reflect actual product appearance. Products are subject to availability, and we may discontinue items or change prices at any time without notice.

We accept payments via Visa, Mastercard, Giropay, Sofort, iDEAL, and Qiwi. By checking the box during checkout to agree to these Terms, you authorize us to charge your selected payment method for the total amount, including applicable taxes (e.g., VAT for EU customers) and shipping fees, based on your location. You agree to provide accurate and current payment information, including billing and shipping details. All payments are in € Euro. We may correct pricing errors even after payment is requested or received and may refuse, limit, or cancel orders at our discretion, including those suspected to be placed by resellers or distributors.

Upon order placement, you will receive an order confirmation email detailing your purchase, including product details, shipping address, total cost, and proof of your acceptance of these Terms via the checkout confirmation. Retain this confirmation for your records, as it may be required for returns, refunds, or chargeback disputes.

RETURN AND REFUND POLICY

Our Return Policy governs all returns and refunds. For purchases shipped to the European Union, United Kingdom, United States, or other jurisdictions, you may return products within 14 days of delivery, provided they are unused, in their original condition, and in original packaging, unless a longer period is required by local laws (e.g., EU Consumer Rights Directive 2011/83/EU, UK Consumer Rights Act 2015). To initiate a return, contact us at [email protected] with your order number and details, and we will provide instructions for return shipping. Refunds will be processed to the original payment method within 10 business days of receiving the returned product, subject to inspection.

For international orders shipped from Turkey, you are responsible for return shipping costs unless the product is defective or incorrectly shipped. If a shipment is not accepted by you for any reason and is returned to us, any refund will be issued after deducting all shipping costs, return shipping costs, customs duties, and other applicable legal or administrative fees incurred by us. Customs duties and related fees are determined by relevant authorities and documented accordingly. We provide customers with tracking information via email or SMS prior to and during delivery attempts to ensure transparency and facilitate successful delivery. You are responsible for monitoring tracking updates and ensuring the shipment is accepted at the provided address.

We comply with Turkish consumer protection laws (e.g., Mesafeli Satış Sözleşmeleri Yönetmeliği), EU and UK consumer protection laws (e.g., 14-day cooling-off period), and applicable U.S. state laws where required. In case of a dispute or chargeback, we reserve the right to provide evidence of your acceptance of these Terms (via checkout confirmation), order confirmation, delivery tracking, and compliance with our Return Policy to your bank or payment provider.

CHARGEBACKS AND DISPUTES

By checking the box during checkout to agree to these Terms, you agree to resolve any disputes directly with us before initiating a chargeback with your bank or payment provider. If you believe you are entitled to a refund or have an issue with your order, contact us at [email protected] or +90 312 256 99 71 within 14 days of delivery (or longer if required by local law) to initiate a resolution process. We will respond within 10 business days and provide necessary documentation, including proof of your acceptance of these Terms, order confirmation, shipping details, and proof of delivery, to address disputes or chargeback claims.

Failure to follow our Return Policy or to contact us prior to filing a chargeback may result in the dispute being contested by us. We may provide evidence to your bank or payment provider, including the checkout confirmation, order details, delivery tracking, and communication records, to demonstrate compliance with these Terms. You acknowledge that chargebacks initiated without attempting to resolve the issue with us may incur additional administrative fees, which you agree to cover if the chargeback is resolved in our favor.

USER REVIEWS

You may post reviews or ratings on the Site, provided they:

  1. Reflect firsthand experience with the product or service.
  2. Are free from offensive, discriminatory, or illegal content.
  3. Are truthful and not misleading.
  4. Are not posted by competitors or as part of organized campaigns.

We may accept, reject, or remove reviews at our discretion. By posting a review, you grant us a perpetual, non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute the content. We are not liable for any claims arising from reviews.

SUBMISSIONS

Any feedback, suggestions, or other submissions you provide about the Site ("Submissions") are non-confidential and become our property. We may use Submissions for any lawful purpose without compensation or acknowledgment to you. You warrant that Submissions are original or that you have the right to provide them.

SITE MANAGEMENT

We may, at our discretion:

  1. Monitor the Site for violations of these Terms.
  2. Take legal action against violators, including reporting to authorities.
  3. Remove or restrict access to content that violates these Terms or burdens our systems.
  4. Manage the Site to protect our rights and ensure proper functionality.

PRIVACY POLICY

Our Privacy Policy governs data collection and use. By checking the box during checkout, you consent to data processing as described therein, including the transfer of data to servers in the United States or other countries for processing, in compliance with applicable laws such as the General Data Protection Regulation (GDPR) for EU residents, the UK GDPR for UK residents, and the California Consumer Privacy Act (CCPA) for California residents. If you have concerns about data privacy, contact us at [email protected].

TERM AND TERMINATION

These Terms remain in effect while you use the Site. We may terminate or suspend your access at any time, without notice, for any reason, including violation of these Terms or fraudulent chargeback attempts. Upon termination, you must cease using the Site and may not create a new account to circumvent restrictions.

MODIFICATIONS AND INTERRUPTIONS

We may modify or discontinue the Site or its services at any time without notice. We are not liable for any loss or inconvenience caused by interruptions, downtime, or discontinuation of the Site, unless required by applicable local law.

GOVERNING LAW

These Terms are governed by the laws of Turkey, without regard to conflict of law principles. For customers in the European Union, United Kingdom, United States, or other jurisdictions, we acknowledge that local consumer protection and data privacy laws (e.g., EU Consumer Rights Directive, UK Consumer Rights Act, U.S. state laws) may apply in addition to Turkish law, and we will comply with such laws where required.

DISPUTE RESOLUTION

Informal Resolution

You agree to contact us at [email protected] to resolve any disputes informally before escalating to arbitration or filing a chargeback. We will respond within 10 business days to work toward a resolution.

Binding Arbitration

Any unresolved disputes will be settled by binding arbitration under the rules of the International Chamber of Commerce (ICC). Arbitration will take place in Ankara, Turkey, unless otherwise agreed or required by applicable local laws (e.g., EU or UK consumer protection laws). The arbitrator’s decision is final, and arbitration costs will be governed by ICC rules. If arbitration is deemed unenforceable, disputes will be resolved in courts located in Ankara, Turkey, unless local laws in your jurisdiction (e.g., EU, UK, or U.S. state courts) require otherwise.

Exceptions

Disputes involving intellectual property, theft, privacy, or injunctive relief are not subject to arbitration and may be resolved in court. For customers in the EU, UK, or U.S., disputes may also be subject to local courts if required by applicable consumer protection laws.

Restrictions

Arbitration is limited to individual disputes, with no class actions or representative claims permitted. Disputes must be brought within one year of the cause of action, unless otherwise permitted by local law.

DISCLAIMER

The Site is provided "AS IS" without warranties of any kind, including merchantability or fitness for a particular purpose, except as required by applicable local laws (e.g., EU, UK, or U.S. state consumer protection laws). We are not liable for errors, interruptions, or damages arising from Site use or third-party services linked to the Site, unless otherwise required by law.

LIMITATIONS OF LIABILITY

Our liability for any claims arising from Site use, including chargebacks, is limited to the amount you paid us for the order in question, unless otherwise required by applicable local laws. We are not liable for indirect, consequential, or punitive damages, including lost profits or data, even if advised of such possibilities, except where prohibited by law (e.g., EU, UK, or U.S. state laws).

INDEMNIFICATION

You agree to indemnify us and our affiliates against any claims, losses, or damages, including legal fees, arising from your use of the Site, breach of these Terms, violation of third-party rights, or improper chargeback claims, unless such indemnification is prohibited by applicable local laws.

USER DATA

You are responsible for data you transmit to the Site. We are not liable for loss or corruption of such data, and you waive any claims against us related to data loss, except where prohibited by law. We maintain records of transactions, checkout confirmations, and communications to support dispute resolutions, including chargebacks, in compliance with applicable data protection laws (e.g., GDPR, UK GDPR, CCPA).

ELECTRONIC COMMUNICATIONS

By checking the box during checkout, you consent to electronic communications, including order confirmations, notices, and agreements, which satisfy legal requirements for written communication. You also consent to the use of electronic signatures and records. All transaction records, including checkout confirmations, order details, shipping information, and communication logs, are stored and can be provided to your bank or payment provider in case of a chargeback or dispute.

MISCELLANEOUS

These Terms constitute the entire agreement between you and us. Our failure to enforce any provision does not waive it. We may assign our rights and obligations. If any provision is deemed unenforceable, the remaining provisions remain valid. No joint venture or partnership is created by these Terms.

CONTACT US

For questions, complaints, returns, or to initiate a dispute, contact us at:

Deri Ayakkabi Sanayi ve Ticaret LTD STI
Istanbul Yolu 13.km Gersan Sanayi Sitesi 2306 Sok. No 25 Yenimahalle
Yenimahalle, Ankara 06370
Turkey
Phone: +90 312 256 99 71
Email: [email protected]

For EU residents, you may also contact your local consumer protection authority or use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. For UK residents, you may contact the UK’s Consumer Ombudsman or other relevant authorities.